Answers to Common Questions About Importing Power Tools
Orders & MOQ
What is your minimum order quantity?
Our standard MOQ is 100 units per model. For mixed orders (multiple models), the minimum is 100 units total. Samples are available in quantities of 1-5 units.
Can I mix different products in one order?
Yes, you can mix different products in one container. This is a great way to optimize your shipping costs and offer a wider product range to your customers.
What is the lead time for orders?
Stock orders: 7-10 days. Custom/OEM orders: 15-20 days. Large orders (5000+ units): 25-30 days. We also offer express production for urgent orders.
Do you offer dropshipping?
Yes, we support dropshipping for qualified partners. Contact us to discuss dropshipping programs and requirements.
Shipping & Delivery
What shipping methods do you offer?
We offer sea freight (most economical), air freight (faster), and express courier (DHL, FedEx, UPS). We can handle all export documentation and customs clearance.
How long does shipping take?
Sea freight: 20-45 days depending on destination. Air freight: 5-10 days. Express: 3-5 days. We ship to over 50 countries worldwide.
Do you handle customs and import duties?
We provide all necessary export documents (Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin). Import duties and taxes are the responsibility of the buyer.
Can you ship to my customer's address?
Yes, we offer door-to-door delivery service. We can ship directly to your warehouse, retail location, or your customer's address.
Payment & Pricing
What payment methods do you accept?
We accept T/T (bank transfer), Western Union, PayPal (for samples), and L/C (Letter of Credit for large orders). Payment terms: 30% deposit, 70% balance before shipment.
What are your payment terms?
Standard terms: 30% deposit, 70% balance before shipment. For trusted partners, we offer flexible terms including O/A (Open Account) and D/P (Documents against Payment).
Are prices negotiable?
Yes, we offer volume discounts. Prices decrease significantly for orders over 1,000 units. Contact us for a personalized quote based on your order quantity.
Do you offer OEM/ODM pricing?
OEM/ODM orders have different pricing based on customization requirements, tooling costs, and order quantity. Contact us for a detailed OEM/ODM quotation.
Quality & Warranty
What certifications do your products have?
All products are ISO 9001 certified, CE, FCC, and RoHS approved. We can also provide additional certifications based on your market requirements.
What is your warranty policy?
We offer a 3-year warranty on all products. Defective products are replaced or repaired free of charge. We also offer after-sales support and spare parts.
What is your defect rate?
Our defect rate is below 0.5%, well below industry standards. Every product undergoes rigorous quality control before shipping.
Can I get product samples?
Yes, samples are available. Sample cost: refundable upon bulk order. Sample shipping: buyer pays. Sample delivery: 3-7 days for stock items.
Quick Information
Response Time
24 hours (working days)
Lead Time
7-20 days (stock/custom)
Shipping
Sea/Air/Express worldwide
Warranty
3 years on all products
Still Have Questions?
Contact us directly and we'll answer within 24 hours